A Unique Concept

Experience the Difference in working with London’s ONLY one-stop-shop Complete Funeral Arranging service

Personal Touch was conceived to help relieve the stress and confusion that can tend to happen when a loved one dies. The company was started in 2010 by Pauline Miller following the death of her mother, and what started off as a seedling idea has now grown into a strong independent company boasting one of the largest range of funeral services.
Special packages & Services create for you
Understanding the needs of our clients and creating a wide range of packages and services to suit all wishes and budgets is just one of the areas that sets us apart from the standard service.
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We offer a range of burial packages that are easy to follow and identify which best suits your needs for the day.


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Our services packages offer the same beauty and dignity as our burial packages with versatility and individuality of venues for the service respected and encouraged.

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Premium Burial Package - £4065.00 Plus Disbursements

Our Premium Burial Package is the reason, we are one of the highest rated funeral directors on Google and Yell in London, and one of the premier funeral arrangers of Afro-Caribbean funerals.


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Traditional Burial Package - £3345.00 Plus Disbursements

Our new traditional burial package gives you all the main components needed to plan a less ostentatious funeral without compromising the beauty of the day.


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Simple Burial - £1600 - £1900 Fully Inclusive

A simple burial service that has little fuss but is still planned with care and dignity in mind. A very simple affair for a loved one.




Feedback and Reviews
What our Clients say
Ca CaCa Ca
22:43 07 Dec 23
Personal Touch were so patient and caring with my brothers and I with all the planning from start to finish.Having never had to deal with the arranging of a complete funeral arrangement before , Pauline was amazing. Also acting as the facilitator of our fathers funeral she lead the service and went through our order of service so well . Also in their company name personal touch ….. Pauline definitely added that on the day we laid our father to rest ,the team were perfect .
Donna JanesDonna Janes
13:01 07 Dec 23
This is the second time we have used personal touch, each time professional and with heaps of compassion. Pauline was amazing from start to finish, helping to plan and carry out the service herself at short notice. Pauline helped us give our father the dignified & memorable send off he so deserved. Thank you Pauline 💖🕊 Damion & Family
Sharon BrownSharon Brown
14:57 05 Oct 23
I would like to thank Pauline and their fantastic team. They help us throughout the sad process of organisation of my brother's funeral 💔. Pauline and her team supported us from we entered their office with compassion,empathy and kindness. Pauline guided me through from the beginning to the end. Jacklyn wreath and flowers arrangements were fantastic 👌. The staff are highly professional in all aspects of their work. We were treated with such care and dignity all the way through. Pauline was amazing,she made what was a sad and awful time easier through her kind and caring approach. I would highly recommend this fantastic service to all who would need to go through this terrible experience. Thanks again Pauline Miller and her team.
Nicola CarterNicola Carter
17:37 29 Sep 23
Personal Touch assisted us with my grandad’s funeral. Not only were they accommodating, patient and kind but every single person genuinely showed care from when they collected Grandad, to when they took us to see him at the funeral home, right through to the tiny personal touches that made a difference at the funeral and the reception. They helped us to express our love for him in a way that would have made him smile. I would definitely use their services again.
Lorraine ThompsonLorraine Thompson
13:29 26 Aug 23
I would like to thank Pauline and her team for their hard work in making my 70th birthday a very special day.The hall was decorated so beautifully, everything was just so perfect. I had many comments that the food, music and photos was so good they ask me to have another party and to make sure Pauline and her team do all the organising. Thank you again Pauline for your professional touch.
05:29 18 Jul 23
Personal Touch is such a perfect name for this business as this is exactly what we got when we laid our daughter to rest recently. I am truly grateful and give thanks to Pauline and all her personnel in particular Lee the Limo and Hearse driver who I almost forgot was staff and not a family member. Pauline and all the staff were so attentive, compassionate and a comfort to me and my family during preparations and on the actual day. My daughter was my first born, an amazing and loving young woman and so we wanted to give her a special send off, one she would have liked and that is exactly what she got. An amazing send off with beautiful decorations in her favourite colour, beautiful flowers, orders of service specially designed just for her and a great celebration of life reception with fantastic catering. Personal Touch really gives the Personal Touch and made such an impression that my neighbours have also chosen them for their funeral service. Thank you again, Pauline and all personnel for your excellent service and support during this devastating time
Nicky BlueNicky Blue
17:44 05 Jul 23
My father passed away very suddenly in April of this year.  In preparation for his funeral I was phoning around trying to find the right Funeral Directors for the job. I was looking for a company that would be compassionate, provide me with clear and helpful information and be cost effective.When I first made contact with Pauline I was very impressed because she was so warm, welcoming and helpful. In addition the funeral packages were affordable. During our initial contact I found out that Pauline had known my father, from when they were younger.  It felt like my father had sent the right person to us to arrange his funeral.Pauline was extremely professional and so compassionate which put all of my family's minds at ease.  Pauline made this difficult day so wonderful and stress free and everything ran smoothly.The decorations in the hall were beautiful, the food was10/10 and the staff who served on the day were professional and friendly.Everyone who attended informed me that it was one of the best funeral's they had been to in a long while.  Every aspect of the arrangements was absolutely on point throughout the day.I would highly recommend Pauline and her team

Pauline and her team arranged my aunties funeral. Pauline and her team are kind, caring, professional and understanding. The team are outstanding especially in these trying times. They take so much pride in their work they really make trying times easier. They pay attention to detail, they discuss your preferences and they really do give you outstanding service


Alison B

Pauline Miller and her team were very personal as they helped us plan the funeral and touched our hearts as they fulfilled everything they said they would do for the funeral service of our beloved mother, granny and great grandmother, Doris Lawrence-Downer.


Errol Trevor Lawrence & The Lawrence Family

I would like to start off by giving a massive thank you to Pauline Miller and the rest of the team at Personal Touch Funeral Planning Services. The service I received from Personal Touch Funerals was the absolute best service I could have asked for at such a stressful time for myself and my family.


Garnett E

I really appreciate the professionalism but also warmth & care showed by Pauline and her team. We thank you so much from the bottom of our hearts.



Request a quote

For a no-obligation chat or itemised funeral quote call us and let us help and guide you in this stressful time, or send us an email with your request and one of our dedicated team will call to discuss your wishes. We look forward to assisting you.