Team & Overview
‘Our Story‘
Born out of experience
Born out of experience
By Pauline Miller
‘When I received the call telling me of my mother’s passing,
it still came as a great shock. I thought I was prepared, I believed that we had had enough time to prepare; I was wrong.
Mum’s Dementia had accelerated rapidly in the 6 months prior to her death and in the last months it had started affecting her balance.
She was admitted to hospital after a particularly bad fall and for the first few weeks she seemed to be doing so much better.
Even though she drove Daddy mad with her incessant chatter and organising of the planned ‘birthday celebration’ for him that she believed in her mind was taking place imminently and that she was in charge of.
She would become very agitated that she was not going to get everything done in time, and after days of this worrying we would eventually get her to calm down when we told her it had already taken place and it had been a grand affair.
She would smile and say ‘silly me, look at that I must have forgotten’, at which point she would smile and go off into thought for a few seconds,
only to start from the beginning of her planning all over again when she spoke as if the previous conversations had never happened.
This went on for two whole weeks.
Sadly, following another fall her health deteriorated rapidly, and she eventually fell into a coma and passed away peacefully at the age of 83.
Pauline Miller
Cultural awareness not seclusion
We organised a lovely send off for Mum, but the confusion had taken its toll and there were areas that we could have done so much better had we had clearer thoughts, direction and knowledge.
I looked around after Mum’s funeral to see if such a thing as a ‘Funeral Planner’ like a wedding planner existed, only to find that it did not.
There were numerous sites that offered advice, and organisations that individually offered large parts of the services needed.
However, there was no organisation that helped someone with little knowledge, who was recently bereaved or knew that a bereavement was imminent clearly outline all the things needed and then plan and organise the event with them.
And that is when the idea came to me to launch such a service so that others would not have to go through this confusing chapter.
After much discussion with my dad and friends Personal Touch Funeral Planning Services Ltd was born.
Our aim is simple; to relieve the stress on those involved, as we advise and organise all the important funeral and memorial details, allowing them time to focus on saying goodbye to their loved one.
One of my mother’s favourite sayings was ‘Out of bad comes good’ and here we are, so her saying lives on.
We are dedicated to delivering your personal wishes for your loved one’s funeral or memorial organising a fitting tribute fully reflecting the life that was lived.
Call 0207 326 0860
and talk to one of our dedicated advisors about your plans for your special day.
“Personal Touch is such a perfect name for this business as this is exactly what we got when we laid our daughter to rest recently” Lavinia Black
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